Question 1

How do I find my photos?

Accepted Answer

Enter the access code from your bracelet, printed QR card, or the link we texted or emailed you — right here or at goey.do. You can also scan the QR with your phone camera and your gallery opens instantly. No app, no account.

Question 2

How long until my photos are ready?

Accepted Answer

Usually within a few hours of your excursion, and almost always the same day. If your gallery isn't ready yet, message us on WhatsApp with your code and we'll check for you.

Question 3

I lost my code or bracelet — can I still get my photos?

Accepted Answer

Yes. Your photos are never lost. Message us on WhatsApp with your name, excursion, and date, and we'll find your gallery and send you a fresh link.

Question 4

How much do the photos cost?

Accepted Answer

Buy the full package with every photo for one flat price, or pick individual photos à la carte. You'll see the exact price for your gallery the moment you enter your code — never a surprise.

Question 5

How do I pay, and is it safe?

Accepted Answer

We accept secure card and PayPal payments, processed by trusted providers — we never see or store your card number.

Question 6

What quality are the photos? Are they watermarked?

Accepted Answer

Every photo is taken by a professional photographer and delivered in full high resolution with no watermark once purchased, ready to print or share.

Question 7

What languages do you speak?

Accepted Answer

Our team helps you in Spanish, English, Portuguese, Russian, and French — just message us in whichever you prefer.

Question 8

Is my gallery private?

Accepted Answer

Completely. Your gallery opens only with your personal code, and we never share or sell your photos. They're yours alone.

Question 9

Why do you have my name, email, or photo?

Accepted Answer

On your excursion we note a few details (like your name and a reference photo) only so we can match the right photos to you and send your link. We use them to deliver your memories — nothing else.

Question 10

What if I'm not happy with my photos?

Accepted Answer

We want you to love them. If something's wrong, message us on WhatsApp and we'll make it right — re-deliver, fix, or refund.

Question 11

How do I download my photos, and can I get them again later?

Accepted Answer

Once you've purchased, your photos download in full resolution straight to your phone or computer — and your gallery link keeps working, so you can come back and download them again anytime.

Question 12

We were a group — do we all share one gallery?

Accepted Answer

Each person gets their own private gallery for their photos. If your group was photographed together, scan your own bracelet or code to see your set — and message us anytime and we'll help reunite a whole group's memories.

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