Lost your code? Every way to find your Punta Cana photos

If you're holding a wristband or card with a QR code and a short access code (something like ABC12345), you're one scan away from your gallery — there's no account to create and no password to remember.

Our guide on how to get your photos from a QR bracelet walks through scanning, previewing and downloading step by step.

Codes are printed on the bracelet, the QR card, and any paper receipt you were given — check those first, including any photo you may have taken of the band on the boat or bus.

If it's truly gone, message our team on WhatsApp with the date of your excursion, the tour you took (for example a Saona Island catamaran trip), roughly what time you were photographed, and the operator or hotel that ran it if you remember. We keep galleries organized by tour and date, so the more of those details you give us, the faster we can match you.

Some travelers never got a bracelet — a rep forgot to hand one out, you joined the tour late, or you're simply not sure a photographer was even there that day. None of that needs a code.

Pick the date of your excursion and take a selfie on our find your photos page, and we match you against everyone photographed that day — no code, no account.

Every purchase emails a backup download link, so check your inbox — and spam folder — for a message from Goey Pictures first.

Still can't find it? Message us on WhatsApp with your name or email and roughly when you bought your photos, and we'll look up the order and resend your download link.

However you get in, every gallery works the same way: preview each shot, watch the auto-generated highlight reel, and choose the whole set or just your favorites. Payment is by card or PayPal and takes a moment.

The instant payment clears, every photo downloads in full high resolution — ready to print or share — and we also send a backup download link by email and WhatsApp so you never lose access again.